Our goal
We aim to simplify how you engage with Telstra InfraCo by delivering powerful, intuitive APIs that are designed to enhance functionality and accelerate your business outcomes.
Digital solutions
Transforming how you build digital infrastructure
Unlock the power of our digital infrastructure
Telstra InfraCo seeks to redefine how businesses build and manage digital infrastructure. We’re moving beyond static, manual processes to deliver a dynamic, automated and programmable ecosystem. Our APIs are designed to be your direct gateway to this future - supporting you with the tools to build, manage and scale services with greater speed, flexibility and control.
Our vision
Our vision is to create a future where APIs drive innovation, value creation and new opportunities across the full product suite. We’re committed to making this vision a reality through:
- continuous investment in advanced technologies
- streamlined business processes
- automation that empowers your growth.
See how InfraCo APIs can support your business
Audio: A bright, happy, upbeat electronic pop track plays.
Visual: InfraCo logo pops on screen. A plug drops down from the logo.
Audio: Plug in Telstra InfraCo's APIs and supercharge your business. A smarter,
Visual: Camera follows the plug as it drops and connects into a building labelled “Your Company”.
Audio: faster and more scalable way to customize your operation.
Visual: Two bubbles appear: one with an iPad and phone, the other with a monitor - all the screens display the Telstra logo.
Audio: Pick and choose the services to integrate.
Visual: Telstra logo appears inside a diamond bubble. Eight smaller diamond bubble icons animate in beneath it, each representing a different API.
Audio: Service qualification,
Visual: One of the smaller diamond bubbles enlarges, showing a laptop with an Australia map and connectivity lines.
Audio: quote,
Visual: Another smaller diamond bubble enlarges featuring an icon of a quote document.
Audio: order,
Visual: Another smaller diamond bubble enlarges featuring an icon of a receipt with a dollar sign on it.
Audio: track,
Visual: Another smaller diamond bubble enlarges featuring an icon of a delivery box and location path icon.
Audio: diagnose,
Visual: Another smaller diamond shaped bubble enlarges featuring an icon of a timer.
Audio: monitor,
Visual: Another smaller diamond shaped bubble enlarges featuring an icon of headset support.
Audio: manage,
Visual: Another smaller diamond shaped bubble enlarges featuring an icon of three toggle switches.
Audio: or use them all. It's up to your team.
Visual: The last of the smaller diamond shaped bubbles enlarges featuring an icon of a stack of documents.
Audio: Integrate our powerful APIs into your customer experience and brand.
Visual: A phone labelled “Your Company” appears. The API diamonds flow into the phone. A rocket attaches and launches upward.
Audio: Built with security and flexibility in mind to reduce manual processes,
Visual: A monitor labelled “Your company” appears, displaying a shield and lock icon on the screen.
Audio: to reduce manual processes,
Visual: The screen of the monitor then changes to a mechanical arm stacking boxes.
Audio: improve speed of service delivery,
Visual: The screen of the monitor then changes to three fast-spinning clocks.
Audio: and give you time to focus on innovation.
Visual: The monitor with the three clocks on it then starts to shake and then bursts apart.
Audio: More speed, more control, more your way.
Visual: Three text bubbles animate in sequence: “More speed”, “More control”, “More your way”.
Audio: That's the power of Telstra InfraCo APIs. Speak with us today.
Visual: Telstra InfraCo logo appears with the line “Speak with us today!” beneath it.
Telstra InfraCo API suite
The image shows a structured overview of the Telstra InfraCo API suite. APIs are grouped into five functional families: Product Availability, Quote, Order, Service Management and Diagnostics.
- Product Availability includes APIs such as Product Offering Qualification, Address Search, Service Qualification and Prospect to Service.
- Quote includes the Quote API, Address Search, Service Inventory and Prospect to Service.
- Order includes the Order API, Quote, Attachments, Ticket Management, Push and Pull Notifications, Notification Preferences and Prospect to Service.
- Service Management includes Ticket Management, Service Inventory, Attachments, Push and Pull Notifications and Prospect to Service.
- Diagnostics includes the Diagnostics API, Outage Details and Push and Pull Notifications.
APIs are further categorised as Main, Support, or Product Specific APIs. The diagram is informational and does not represent a sequence or workflow.
How InfraCo APIs can benefit you
Higher accuracy and fewer errors
APIs are designed to correct address details, validate product availability and provide accurate pricing inputs - reducing order errors and improving the quality of quotes and service data.
Faster quoting and ordering
Customers can generate quotes, feasibility studies and place orders directly via their own systems, reducing swivel‑chairing and supporting faster fulfilment.
End‑to‑end automation across the service lifecycle
From prospecting to service delivery, APIs apply business rules, collect required data upfront and reduce the number of integration points, which can result in reduced effort and improved workflow efficiency.
Enhanced visibility through timely updates
Order progress, outages, diagnostics, and notifications (push/pull) keep systems continuously aligned and support proactive customer communication.
Stronger service assurance designed to support faster issue resolution
Diagnostics, outage checks, ticketing and service inventory APIs support faster fault identification, automated testing and greater accuracy when verifying service details.
Reduced operational costs and simplified integration
Automation, consolidated API flows (e.g., Prospect‑to‑Service) and reduced manual effort are designed to support reduced integration costs and scalable, long‑term efficiency gains.
InfraCo APIs are designed for network‑led solutions
Explore the InfraCo API suite and how each API supports network‑led solutions, from address identification to product offering qualification based on infrastructure availability.
Telstra InfraCo API suite - detailed overview
| API | Description |
| Address Search API | Search and retrieve address details using both structured or unstructured address search, ADBorID, NBNLocationID or geolocation coordinates. |
| Product Offering Qualification API | Obtain available wideband product offerings at a specified location based on service and infrastructure availability. Aligned to TM Forum (TMF679) specification. |
| Quote API | Obtain simple quotes (non-binding) for an Ethernet Access (EA) or Managed Lease Line (MLL) service that cover the contracted charges and indicative upfront costs (if available). You may also request a finalised feasibility study if a more detailed quote is required (charges may apply). |
| Order API | Place orders for an Ethernet Access or Managed Leased Line service and retrieve order notifications. Aligned to TM Forum (TMF622) specification. |
| Service Qualification API | Obtain the NBN service types available at a particular address. Both Simple & Enhanced SQ are supported by this API. |
| Prospect to Service API | Enables capabilities from prospecting through to service delivery for White Label Internet and Wholesale Business Internet (TC4, Telstra Fixed Wireless, and Mobile Backup). Capabilities include:
|
| Number Portability API | Check whether the queried fixed line voice service number is eligible for port-in to the Telstra Network. |
| Ticket Management API | Create, Update and Manage your tickets: Faults, Enquiries, Complaints, Feedback. |
| Outage Detail API | Identify impacted services due to a planned or unplanned Telstra Network outage based on available outage data. This includes Major Outage alerts as well as System and API outage notifications. |
| Diagnostics API | Determine and execute the available diagnostic tests for Wideband, NBN and Copper services to identify the primary cause of issues the service is experiencing. This includes Network Schematics. |
| Service Inventory API | The Service Inventory API provides the Service Name, Address and Product details for a valid Service number. It also provides a full list of EA and MLL Head-End Services. |
| Push Notification API | The Push Notification API publishes Order, Ticket, Diagnostic and appointment notification messages to subscribed URLs based on customer subscription preferences. |
| Pull Notification API | The Pull Notification API can be used for reconciliation by retrieving notifications. |
| Notification Preference API | The Notification Preference API can be used to set the notification types (Order, Ticket, Diagnostic or Outage), URLs and security preference details for push notifications sent to you by Telstra InfraCo. |
| Attachments API | The Attachments API is designed to store, retrieve, update and delete attachments. This API can be used to upload artefacts as part of the Order API or Ticket Management API. |
Frequently asked questions
An API (Application Programming Interface) is a code-based interface that allows two software systems to communicate with each other. It is the bridge that allows different systems to talk to each other in a safe, structured, predictable way.
What does an API do?
- Provides a single function that you can use (e.g. check product availability)
- Can be used to PULL (e.g. order status) or PUSH (e.g. raise fault) information
- Authenticates user, validates access entitlements, then connects with Telstra InfraCo’s internal systems and returns current information
How can you use APIs?
- Enroll your developers on to our API developer portal & choose which APIs to integrate into your software systems.
- Update your own systems to use the information returned by our APIs. This takes around 2-6 weeks (indicative only and dependent on customer systems and resourcing) to develop and test an API.
Our digital infrastructure APIs support quoting, ordering, and service management across a broad range of products, including Ethernet Access, Wavelength, Managed Lease Line, Wholesale Business Internet, Aura services (Aura Wavelength, Aura Direct Spectrum, Aura Dark Fibre), Dark Fibre, Direct Spectrum, and Telstra Wholesale Internet. Select capabilities are also available for Wholesale Business Internet, Telstra Wholesale Internet and Dark Fibre.
Build costs associated with APIs can vary depending on your organisation’s capabilities and size. The cost will depend on whether you have an internal development team or need to bring in an external developer.
The Telstra InfraCo onboarding process is designed to provide customers and partners with a clear, guided pathway from initial engagement through to operational readiness, supporting how you use Telstra InfraCo digital products and services. As part of onboarding, customers are supported with access setup, role and authentication alignment, and integration readiness, including the requirement to provide source IP addresses for security controls such as IP allow‑listing. During development, we provide technical guidance, solution design input, and access to comprehensive supporting material, including API Swaggers, Postman Collections, and related documentation, all of which are centrally available via the Telstra Developer Portal. This collaborative engagement continues through testing and early operational readiness to identify issues early and support solutions.
Disclaimer: The performance, efficiency and business outcomes referenced on this page are indicative only. Actual results will depend on customer‑specific circumstances, including systems, integration approach, product availability, data accuracy and operational processes. Telstra InfraCo does not guarantee that any particular outcome, performance improvement or efficiency gain will be achieved.
Information made available via the APIs is based on available network and service data at the time of the request. Data may be subject to latency, processing delays, system dependencies or upstream information sources and may not always reflect real‑time conditions.
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