Network integrity

We work with clients and industry to minimise damage to critical infrastructure that could disrupt essential services, cause customer outages or safety risks.

Protecting our network 

As part of our role to protect our network, our Network Integrity team undertakes civil and construction work to relocate Telstra’s assets and infrastructure.

This typically consists of pits, manholes, cables, fibre and underground conduit, poles or other structures, including buildings.  

How to engage with us

Only Telstra and its contractors may access and conduct works on Telstra’s network. 

You should never try to move or alter our network infrastructure without authorisation. Relocation of our network is undertaken at your expense where we are entitled to leave it in its current location, and our team will help you find the best solution.

In the past four years there have been over 14,000 asset damage incidents. With your help, we can reduce this number and avoid the risk of:

  1. Injury or death to workers and community members
  2. Costly damage to assets
  3. Unnecessary repair costs
  4. Disruption of services and inconvenience to the public
  5. Community isolation

For relocation of a Telstra asset or commercial works, contact our Network Integrity Team

You'll receive an email response within 24 hours. You’ll receive a project reference number and details about next steps.

Before You Dig Australia (BYDA) an essential first step to help ensure any groundbreaking activity such as digging is safe and damage free.

All it takes is planning and extra care 

Digging can cause damage to our underground communications network: even if it’s as simple as driving in a star picket or digging in your own backyard. With a little planning and extra care, you can avoid costly damage to your valuable equipment and ours.


If you've spotted damage to infrastructure including pits, pillars, cabinets, underground cable and overhead cables, you can log a request via the