Network integrity
Protecting our network
As part of our role to protect our network, our Network Integrity team undertakes civil and construction work to relocate Telstra’s assets and infrastructure.
This typically consists of pits, manholes, cables, fibre and underground conduit, poles or other structures, including buildings.
How to engage with us
Only Telstra and its contractors may access and conduct works on Telstra’s network.
You should never try to move or alter our network infrastructure without authorisation. Relocation of our network is undertaken at your expense where we are entitled to leave it in its current location, and our team will help you find the best solution.
In the past four years there have been over 14,000 asset damage incidents. With your help, we can reduce this number and avoid the risk of:
- Injury or death to workers and community members
- Costly damage to assets
- Unnecessary repair costs
- Disruption of services and inconvenience to the public
- Community isolation
For relocation of a Telstra asset or commercial works, contact our Network Integrity Team
- Complete our Relocation Request form
- Email us
- Call us on 1800 810 443 from 9:00am to 6:00pm AEST Monday to Friday
You'll receive an email response within 24 hours. You’ll receive a project reference number and details about next steps.
Before You Dig Australia (BYDA) an essential first step to help ensure any groundbreaking activity such as digging is safe and damage free.
All it takes is planning and extra care
Digging can cause damage to our underground communications network: even if it’s as simple as driving in a star picket or digging in your own backyard. With a little planning and extra care, you can avoid costly damage to your valuable equipment and ours.
If you've spotted damage to infrastructure including pits, pillars, cabinets, underground cable and overhead cables, you can log a request via the