Fixed Voice

Fixed Voice services on Australia's most extensive network

Customised solutions for every type of business

Basic access

Choose between plans tailored for your customer segments with a Home Access or Business Access plan for each basic access or basic telephone service.

Local carriage service

Offer customers untimed local calls under your own brand using our Public Switched Telephone Network (PSTN).

Operator Services Terminating

If you’re a carrier or carriage service provider offering a standard telephone service on your own network, Operator Services Terminating lets you offer your customers services such as emergency 000 and 1223 domestic directory assistance.

We provide carriage of and access to:

  • Emergency calls from a point of interconnect to the Telstra Emergency Calls Service. 

  • Voice telephone calls from the point of interconnect to the Telstra Directory Assistance Service.

Operator Services Terminating is also suitable if you have obligations in ministerial and legislative determinations or industry codes developed by the Communications Alliance.

Our resale product suite

Other Fixed Voice products include:

  • Long distance voice calls such as STD, international direct and fixed to mobile calls. 

  • Inbound services such as Freecall 1800, Priority One3, Priority 1300 and International Freecall. 

  • Voice messaging solutions such as MessageBank, calling number display, call control and multiple number. 

Telstra InfraCo GlobalLinx

Our international service terminates international voice calls that originate in Australia, from both fixed and mobile phones, enabling you to offer competitive international calling services to customers. Even better, there is no minimum purchase level giving you the freedom to package up services as you choose.

Service levels to suit different business needs

 

Premium service

International connectivity to more than 500 fixed destinations and over 500 mobile destinations providing greater depth of routing, backed by service level agreements.

Enhanced service

More competitive rates to over 500 fixed and mobile destinations, using best endeavour routing for high call quality and reliability.

Why Fixed Voice works for you and your customers

Customised voice solutions

Create offerings that are right for you and your customers with a range of product features that include untimed local calls, long distance calls, inbound voice services and voice messaging.

Future ready

With voice and data networks built and maintained by Telstra, you can leverage our innovation and continue to offer your customers great voice experiences into the future.

Simplicity

We’ve made invoicing processes easier so you can focus on serving your customers.

Speed

Meet customer demands faster with our online ordering and billing systems.

Explore InfraCo Insights

Welcome to our blog

Articles featuring the latest news and case studies about the technology, trends and innovation across our industry.

Connect with us

Find the right team member

Our services include sales, maintenance and partnerships – all of which you can access from our main contact page or enquiry form.

Help protect our network

Minimising damage to infrastructure to maximise the efficiency of essential services and customer safety.